It’s no secret that the dispatch industry favors a sit-stand operator console with a split-level desktop and separately controlled monitor and keyboard surfaces. This is the paradigm for the dispatch industry that most operators and managers have never questioned and I see it in the specifications for just about every dispatch console project that I quote. Although, we manufacture the best split-level dispatch workstation on the market, we do not necessarily subscribe to the belief that the split-level design is the safest and best ergonomic solution. So why do we offer a split-level product when we don’t think it’s the best solution? It’s simple. In order to be a player in the dispatch furniture industry, we have to offer a split-level product along with all of our other dispatch console designs.

Out of fairness, I should say that the split-level desktop works. It just doesn’t work as well as a desktop surface that isn’t split. Here is my reasoning:

• Pinch points – Inherent to the split-level dispatch console design are dangerous pinch points where the two surfaces meet. Another pinch point is where the work surface lands on the stationary support cabinetry below it. Papers, pens, wires and fingers can be crunched making a mess, or injuring the operator.

• Limited mobility – The monitors are typically placed on the back surface of the two surfaces. Although the back surface can be adjusted up and down, the monitors cannot be pulled toward the monitor. Obviously, every person has a different focal distance, so the ability to adjust the monitors is critical to operator comfort and performance.
• Linear actuators – All split-level dispatch furniture employs linear actuators, which are basically motors, sprockets and extension rods. Linear actuators require legs similar to table legs that telescope as the surface lifts. These legs limit the amount of leg room for the operator. Another problem with linear actuators is that they frequently go out of adjustment, or slip a tooth on the sprocket when the load is distributed unevenly. And you know if someone can sit on the edge of the desktop, they will, and then you have a problem.
• Cable management – When the dual surfaces lift and lower, all of the cables stemming from the CPUs, monitors, keyboards, and mice are continuously stretched and folded to prevent them from being pinched. Over time, this stresses the cables and these cables are exposed and unsightly. Many dispatch console manufacturers offer a high rear panel to cover the exposed cables; however this restricts rear access to the equipment and adds to cost.
• CPU storage – Most dispatch furniture manufacturers offer CPU storage cabinets that look similar to drawer pedestals. These cabinets take up a considerable amount of space under the desktop and limit leg space. Other manufacturers offer electronic tower cabinets that sit behind the console requiring additional floor space.
• Useable desktop space – The split-level desktop limits the amount of usable work surface. Obviously, when the two surfaces are placed at different heights, it’s difficult to use them for anything other than the equipment that occupies the space. An operator typically works an 8-10 hour shift sitting and standing at a work surface that is approximately 14” deep. Try spreading out a chart, or opening a binder on a 14” deep surface. This is counter productive and in any other intensive work environment would be considered unacceptable to the well-being of the operator.

Our conclusion; the paradigm is flawed. It fuels the attitude that split-level surfaces are better than an adjustable flat desktop without fully proving their superiority. In essence, we believe the split-level workstation was created to establish a vertical market for this type product when there was little value to support it. Perhaps those are harsh words, however if you examine the typical split-level dispatch furniture today, you’ll find that it’s no more than adjustable office furniture made of metal with a high price tag.

Ok, now that I’ve said it, you’re asking if we’re so smart, then what do we believe is the better solution even if it goes against the paradigm that’s been around the dispatch industry for so many years. I will explain in my next segment and if you’re still not convinced and insist on a split-level dispatch workstation, I will explain how our split-level dispatch workstation differs from the others and why it’s the best that you can buy. You can see examples of our dispatch consoles at controlroomsusa.com.